In today’s episode of Women in Supply Chain, I’m joined by bilingual customer success expert, logistics professional and team builder, Mercedes Pina.
With over 10 years of diverse experience in the logistics and supply chain industry, Mercedes is committed to client satisfaction and fostering strong relationships. A passionate mentor, Mercedes is also dedicated to empowering others and fostering inclusive environments where diverse voices are heard and valued.
Today Mercedes will be talking all about her career journey; her experience as a young immigrant in America; her passion for logistics; and why she believes that, with determination and a positive mindset, anything is possible.
SHOW SPONSOR:
Supply & Demand Chain
This year, we received over 400 submissions for our Women In Supply Chain™ award, the highest amount of applications not only for this award but also for all of our awards. What’s more, 118 of those applications were submitted by male counterparts, nominating their boss, co-worker, or associate. Last year, that figure was just at 75. Also this year, 39 women self-nominated, a tremendous uptick from last year’s award, which just saw 12 self-nominations. This shows progress. This shows hope that one day, we won’t need an award like this because men and women in the supply chain will be equal,” says Marina Mayer, Editor-in-Chief of Food Logistics and Supply & Demand Chain Executive. “While there’s still more work to be done, what we’re doing is working. That’s why this award is so important to Food Logistics and Supply & Demand Chain Executives. From truck drivers to CEOs, what these winners are doing matters to the future of all supply chains. What these female leaders, entrepreneurs, and supply chain professionals are doing continues to push the needle toward excellence, and every year, I feel blessed to celebrate these wonderful women of logistics. Go to Supply and Demand Chain Executive to learn more. We’re all better together. Collaboration is key to promoting and supporting Women In Supply Chain™.
IN THIS EPISODE WE DISCUSS:
[07.05] Mercedes’ experience as a young immigrant in Long Island, and why her parents instilled in her a sense of hard work and perseverance.
“The sacrifices my parents made gave me the opportunity to strive for excellence in everything I do.”
[08.47] The challenges Mercedes faced as a young immigrant in a new country, her approach to tackling them, and how those experiences shaped the woman she is today.
[10.11] Where Mercedes’ career began, and how she discovered a passion for logistics.
“Initially, I thought logistics would be something temporary. But as I got deeper into the industry, I became captivated by it’s vastness and complexity, and by the challenges of understanding the full scope of it.”
[11.58] Mercedes’ role as Vice President of Client Services and Expedited Pricing at STG Logistics, and the importance of collaboration.
“I focus on nurturing relationships, and understanding our clients evolving needs.”
[14.25] The increasing focus on client services, and how businesses are leveraging customer experience as a competitive advantage.
“The rising focus on client services marks a pivotal shift in how businesses approach customer relationships. Exceptional service is now vital for retention and brand loyalty, which sets companies apart in the market.”
[15.39] How Mercedes approaches pricing strategies, and finds the balance between value and cost.
“Navigating pricing amongst inflation – it is challenging. We focus on transparency and value creation.”
[17.38] Mercedes’ trend predictions for logistics in 2025.
“In today’s world, it’s hard to predict anything! But, come 2025, I anticipate several key trends with automation, AI and sustainability… And more sophisticated final mile solutions – people want everything faster!”
[18.42] What Mercedes’ Rising Star award at this years Women in Supply Chain Awards means to her, as a young woman and immigrant.
[20.01] Mercedes’ passion for mentoring, and how she’s bridging the gap and meeting young women where they are.
“Mentoring is crucial, especially in supply chain where diversity and inclusion can significantly enhance innovation and problem-solving. My experience as a young woman gives me a unique insight into the challenges people face entering this field.”
[21.41] The biggest challenge for young women looking to find their place in the industry.
[23.23] Mercedes’ belief that anything is possible, and her advice for translating a positive mindset into action.
“Failure is just a stepping stone to success.”
[24.55] The future for Mercedes.
[25.31] Mercedes’ advice for senior leaders thinking about creating safe spaces for young women in the industry.
RESOURCES AND LINKS MENTIONED:
If you enjoyed this episode and want to hear more from incredible women in the industry, check out 433: Women In Supply Chain, Annie Torikian, 425: Women In Supply Chain, Josephine Coombe or 422: Women In Supply Chain, Kiran Mann.
Check out our other podcasts HERE.
